Office of Ontario Ombudsman reviewing cannabis delivery complaints

The Canadian Press
October 31, 2018
By The Canadian Press
The Office of the Ontario Ombudsman says it has received complaints over delays in the delivery of cannabis in the province, two weeks since the drug was legalized across the country.

In an email Monday, spokeswoman Linda Williamson says there is no formal investigation, but staff are reviewing all complaints against the Ontario Cannabis Store and resolving them informally wherever possible.

She says the office has been receiving complaints "over the past several days," but did not say how many have been filed.

The online Ontario Cannabis Store (OCS) is the only legal retailer of cannabis in the province, and private retail brick-and-mortar stores aren't set to open until April next year.

Williamson says if the ombudsman decides to pursue a formal investigation, the process is to first inform the organization in writing and then announce it publicly.

She adds the ombudsman has been in contact with OCS officials and is monitoring developments.

Ontario residents have expressed their frustrations on social media at the delays, saying consumers have no other legal means of purchasing cannabis while they await their orders.

The provincially run OCS warned on its website last week that delivery times for their orders may be longer than expected due to "unbelievably high demand" and labour action at Canada Post.

It said in a statement Thursday that it has processed more than 150,000 orders since Oct. 17 and has added "additional capacity" to its processing facility to meet the "unprecedented demand" for legal marijuana.

The OCS was not immediately available for comment Monday night.
Grow Opportunity
GET CONNECTED

Stay in-the-know on innovative ways to manage your cannabis business, and grow better. Subscribe to our weekly eNewsletter and be the first to hear what’s new in this fast growing industry.

Add comment


Security code
Refresh

Subscription Centre

 
New Subscription
 
Already a Subscriber
 
Customer Service
 
View Digital Magazine Renew

Most Popular

We are using cookies to give you the best experience on our website. By continuing to use the site, you agree to the use of cookies. To find out more, read our Privacy Policy.